About TESTA

From UX to load times, devices to payments

A deep dive into localized player journeys

What is TESTA & Where Does Its Data Come From?

TESTA is a global crowdtesting company based in Taipei, specializing in localized user experience testing. With over 8 years of deep testing experience across Asia, TESTA benchmarks real player journeys on gambling platforms to uncover how smooth, fast, and functional the user experience is.

Unlike synthetic audits or theoretical scores, TESTA uses real testers and funds its own tests to capture authentic player journeys. The data behind each TESTA Score comes from direct in-market research.

What Do TESTA Scores Measure?

TESTA Scores evaluate how well online casino operators perform in key areas of the player journey. This includes:

Ease of signup and login

KYC (Know Your Customer) process

Depositing funds

Withdrawing winnings

Game browsing and mobile experience

Payment reliability

Each process is rated using a set of specific UX parameters such as speed, effort, and functionality.

How Are TESTA Scores Calculated?

Each TESTA Score reflects how well an operator performs across four critical parts of the customer journey: Registration, Deposit, Withdrawal, and KYC (Verification). Every step is evaluated using three UX-focused parameters, each scored individually and then combined into an overall score.

Here's how each process is scored:

Registration

✅ Required input fields: Best score if 3 or fewer fields are needed

✅ Page clicks: Ideal is 1 click to complete registration

✅ Verification arrival time: Highest score if SMS arrives in under 10 seconds

Deposit

✅ Required fields: Just 2 fields = full marks

✅ Page clicks: Best score at 4 clicks or less
✅ Fund arrival time: Instant SMS confirmation gets the highest score

Withdrawal

✅ Required fields: 2 or fewer

✅ Clicks: 1 click preferred

✅ Fund lead time: Best-in-class is under 60 seconds

KYC (Know Your Customer)

✅ Verification lead time: Instant = full score

✅ Number of attempts: Ideally verified on the first try

TESTA Scores reward fast, seamless, and intuitive processes. Operators lose points when users face too many steps, delays, or excessive friction.

Why It Matters

Filipino players rank simple UX and smooth payments as their #1 reason for sticking with a platform. That’s why these TESTA Scores are now featured across Casino Compare, giving players a new way to evaluate which operators actually deliver the best real-world experience.

A Partnership You Can Trust

This scoring system is the result of a collaboration between Casino Compare and TESTA.io, combining expert testing with the goal of creating a more transparent online gambling landscape in the Philippines.